Texas Classifies Dispatchers as First Responders

The new public safety dispatcher classification will also add 911 dispatchers to some existing Texas statutes.


By Dakin Andone

They may not be on the front lines, but emergency dispatchers still grapple with the emotional impacts of dealing with crises.

That’s one reason why Texas will soon classify 911 dispatchers and other public safety telecommunications professionals as first responders, thanks to a new law signed by Gov. Greg Abbott this week.

The change will not only give dispatchers a degree of recognition alongside police, fire and emergency medical services, but will also let them access benefits to help support their mental health, according to Amarillo Fire Department Capt. Jeremy Hill, who manages the Amarillo Emergency Communications Center.

Continue reading the story on CNN.

Learn more about the effort to classify dispatchers as first responders in our previous coverage:

911 SAVES Act to Reclassify 911 Dispatchers as First Responders

Why It’s Time to Classify 911 Operators as First Responders

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