New Partnership Brings A.I.-Data Driven Analytics to ICMA

Card announces ZenCity & ICMA's partnership to bring A.I.-driven data analytics to local governments.
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ICMA and ZenCity partner to help cities leverage A.I.-driven data analytics for local government decision-making.

WASHINGTON, D.C. – ICMA, the International City/County Management Association, and ZenCity, a market and technology leader in data analytics for local government, formally join forces through a new, strategic partnership. Through the new partnership, ZenCity will serve as ICMA’s preferred partner provider for A.I.-driven data analytics and sentiment analysis.

ZenCity uses A.I. and big data to tackle the challenges cities face in understanding their communities’ needs and priorities. ZenCity’s solution helps close the gap between the city and its citizens, enabling local governments to collect and incorporate real, citizen-backed data into decision making. Its technology helps cities access wide-scale resident feedback and make data-smart decisions and is currently being used by over thirty cities. These cities have already reaped significant benefit from the platform including fiscal savings, pro-active governance, better communication with city residents and more data-driven planning.

By partnering with ZenCity, ICMA and its members are bringing the cutting-edge to local government to fulfill our vision of creating and sustaining thriving communities throughout the world,” said Marc A. Ott, executive director, ICMA. “We believe ZenCity’s city-centric technology, including its sentiment analysis and unique geolocation capabilities, has great potential in helping cities make more data-driven decisions.”

“Cities are demanding to be more data-driven and are working hard to meet the needs and priorities of their residents,” said Eyal Feder-Levy, CEO and co-founder of ZenCity. “We’re excited to be helping them do just that. We are big fans of ICMA and the work they’re doing for local governments around the world, and we’re thrilled that ICMA shares our vision and dedication to helping cities innovate. We look forward to a fruitful partnership.”

About ICMA

ICMA, the International City/County Management Association advances professional local government management worldwide through leadership, management, innovation and ethics. ICMA provides member support; publications; data and information; peer and results-oriented assistance; and training and professional development to more than 12,000 city, town, and county experts and other individuals and organizations throughout the world. The management decisions made by ICMA’s members affect millions of individuals living in thousands of communities, from small villages and towns to large metropolitan areas. ICMA has gathered more data on local government than any organization except the federal government, spanning a broad spectrum from economic development to local government innovation.


ZENCITY is the only data analytics tool tailored especially for city leaders to help them automatically and continuously understand resident feedback on a wide-scale. ZenCity collects and analyzes millions of resident-generated data points from sources like social media, city hotlines, and more. Using A.I., ZenCity transforms the data into real-time and ongoing insights. Local governments use ZenCity to prioritize resources, track performance and connect with their community.

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About the author


EfficientGov Staff

EfficientGov is an independent information service providing innovative solutions to fiscal and operational challenges facing cities and towns around the world.