Solacom Offers 911 Wireless Caller Location to PSAPs

PSAPs can now access device-based location information from a wireless caller with Android phones like this one and iphones running iOS 12.
Image: Pixabay

Device-based location information is now available from many popular smartphones so PSAPs can pinpoint the location of a 911 wireless caller.

CHICAGO — Solacom announced that due to recent technology changes that made device-based location data available to PSAPs, customers with Guardian 9-1-1 Call Handling can learn the location of a wireless caller.

Accurately Locating a 911 Wireless Caller

Recently, Apple announced that device-based location information from new iOS 12 smartphones will be available to PSAPs later this year. Google then announced that device-based location data provided by Android phones will also be available to PSAPs.

With both wireless device operating systems sharing the data, PSAPs can now pinpoint the location of wireless 9-1-1 calls from smartphones across the country. The data will be available through the RapidSOS NG911 Clearinghouse.

Our partnership with RapidSOS allows us to bring this additional, life-saving, location data to PSAPs,” said Nancy MacDonald, Solacom’s vice president of business development.

Guardian 9-1-1 Call Handling includes a feature that allows it to query third-party databases to access device-based location information from smartphones when a 911 call is made. It can be configured to query the NG911 Clearinghouse from RapidSOS for device-based location data.

Device-based location data from wireless devices will be displayed as supplemental data and will not replace existing Automatic Location Information (ALI) data presented by the Guardian 9-1-1 Call Handling solution.

Get more information about the integration of RapidSOS NG911 Clearinghouse on the Solacom Insights blog.

About Solacom

Solacom 911 call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. Today, Solacom Guardian 9-1-1 solutions support thousands of agencies affecting millions of lives annually. From dense urban environments to statewide deployments, Solacom solutions are trusted to streamline 911 call handling and management processes and enable more efficient collection of critical information in emergency situations.

About the author

EfficientGov Staff

EfficientGov is an independent information service providing innovative solutions to fiscal and operational challenges facing cities and towns around the world.